Disability and Dyslexia Service

Dyslexia menu


The Disability and Dyslexia Service can provide information and advice about a range of support available to students with specific learning difficulties such as Dyslexia and Dyspraxia.

If you think that you may have a specific learning difficulty, e.g. dyslexia, then the Disability and Dyslexia Service can offer support in securing access to a diagnostic assessment.

Screening questionnaire

The first step in the process is to complete our screening questionnaire [DOC 33KB]. All sections of the questionnaire must be completed and returned via email to One of our advisers will then review the content and reply to you within ten working days of you returning the completed form to us.

Once we have reviewed your responses will do one of two things:

  1. Offer you a follow-up appointment with a Disability Adviser/Specialist Tutor
  2. Refer you directly to the dyslexia diagnostician, i.e. educational psychologist, that we work with

The diagnostic assessment

The cost of the diagnostic assessment will be paid for by the university. As we have a contract with a specified provider it is not possible for us to pay for diagnostic assessments with any other assessor. If you would like to have an appointment with us before being referred to the educational psychologist you can request one, although please be advised that this will delay your eventual appointment with the diagnostician.

The diagnostic assessment will be carried out by the Halcyon Centre, usually at their offices in Stratford. They have a service level agreement with us to offer you an appointment within 15 working days, (i.e. not weekends or Bank Holidays), and to return to the ensuing assessment report to us within 10 working days.

Diagnostic Assessment Process flowchart [PDF 216KB] is available here, which outlines the process of obtaining an assessment for Specific Learning Difficulties, such as dyslexia.

Final year students

If you are a final year undergraduate student contacting us after 1st March, although we can still send you a screening questionnaire, we will be unable to assess this or pay for the cost of your diagnostic assessment. This is because there is not enough time to implement any support should you find that you have a diagnosis; the deadline for students applying for exam arrangements is usually the second week of March and this is also too late for you to apply for a Disabled Student’s Allowance, or access any of our specialist one to one study skills support.

Similarly, if you are a final year postgraduate student then we cannot pay the cost for any diagnostic assessment if you have less than 12 weeks of your academic programme remaining.

Following your assessment with a dyslexia diagnostician you will be invited to discuss next steps, including appropriate support, with a member of the Disability and Dyslexia Service.

Please contact us for more information. All enquiries will be treated in absolute confidence.

Information for students who have been recently diagnosed with a specific learning difficulty

I’ve been recently diagnosed with a specific learning difficulty (e.g. dyslexia). What happens now?
If the outcome of your diagnostic assessment was that you have a specific learning difficulty (SpLD) then we will contact you once we have received a copy of your diagnostic report. Our service level agreement with the Halcyon Centre is that they will send us the report no later than ten working days after the date that your assessment takes place. Our Frontline team will then email you to arrange an appointment to discuss what support we can put in place.

Disabled Students' Allowance

Students with dyslexia and other specific learning difficulties are eligible to apply for the Disabled Students' Allowance. Once your application has been accepted you will be required to undertake a Needs Assessment to identify any technology, equipment and academic support you may need.

Study skills sessions

If, immediately after screening or following the diagnostic report, it is felt that you could benefit from individual study skills sessions, it may be possible to arrange this through the Disability and Dyslexia Service.

Special exam arrangements

Depending on your needs you may require some special examination arrangements. The Disability and Dyslexia Service can advise you on how to make an application.

For more information about Special Examination Arrangements please see here.

Library support

The following can be arranged with the library if you make an appointment to see a Disability Advisor:

  • Unlimited renewals by phone or online
  • Cancellation of fines for overdue books as long as they are returned before an invoice is sent
  • Individual induction with subject specific library staff.

Please note, the library will send you two e-mail reminders about any overdue books you have. To avoid fines, you must return or renew your books within one week after the second reminder. If you do not do this, an invoice will be sent and you will have to pay all fines up to the date you return your books. This could be up to £12 per item.  

In the library, there are also a small number of individual study carrels available to students with disabilities, (e.g. if you have a condition that affects your concentration and need to study on your own).

Support from other Departments at Queen Mary University of London (QMUL)

Advice and Counselling

QMUL’s Advice and Counselling Service are an excellent repository of information for all QMUL students, including advice and information about welfare and financial issues. The service is free and confidential. Visit their website for information.

Language Centre

QMUL’s Language Centre, situated on the floor below the Disability and Dyslexia Service in the Bancroft Building, also provide short study skills courses, which are available to all students. These can be particularly useful for students with disabilities who want to know how to best use their time and energy when studying in higher education.  

Student Health Centre

All eligible QMUL students are encouraged to register with the on-site GP surgery through the Student Health Service at Mile End.  Please note that students must live in the E1, E2, E3 or E14 postcode area to be eligible to register.

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