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Disability and Dyslexia Service

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Disability and Dyslexia Service

Coronavirus Update

The welfare of our students and staff is our top priority as we respond to this fast developing situation. Please follow the University’s official communication channels and UK Government advice. To read all University email updates on coronavirus, students should visit MyQMUL and staff should visit Connected.

The Disability and Dyslexia Service remains open, although all activities are being carried out remotely, prodominantly via email, telephone or Zoom.  Please email us or use our online form to get in touch or book an appointment.

QMUL has produced this webpage, which provides information and guidance for staff, students and visitors. It is updated regularly.

QMUL's Advice and Counselling Service have produced this 'Support during the Coronavirus situation' web page which provides for more information about services and provides resources to support your mental health and wellbeing at this time.

DDS Student Survey

DDS welcome and encourage feedback from all students who have used the service, which will be used to monitor and improve support offered to students at QMUL.  As such, we would like to invite you to participate in our annual survey, which is open now.  It should only take you about 5 minutes, and we are offering all students who complete the survey the chance to win an Amazon Kindle Fire, 8".  This survey is anonymous so we do not need your name or any other personal details, although we will ask you to submit an email address at the end of the survey if you wish to enter the prize draw. 

This survey will close on 20/04/20.

Big White Wall

Queen Mary has recently arranged for our students to have access to an online support resource called ‘Big White Wall’. This is available to all of our students - not just those registered with the Disability and Dyslexia Service - and we see it as a complementary resource to our various face-to-face wellbeing activities in Student and Academic Services, (e.g. access to mental health specialist staff in DDS as well as our colleagues in the Advice and Counselling Service).

Big White Wall can help you get support, take control and feel better whether you’re struggling to sleep, feeling low, feeling stressed or unable to cope with student life.

Big White Wall provides a safe space online to get things off your chest, explore your feelings, get creative and learn how to self-manage your mental health and wellbeing. It also provides access to a 24/7 online community and professional support from trained counsellors.

Big White Wall is totally anonymous, so no one will know you’ve chosen to use it unless you tell them!

93% of members feel better as a result of using the service, and nearly 90% use Big White Wall as an out-of-hours support.

To join Big White Wall, simply go to www.bigwhitewall.com and sign up under Queen Mary University of London with your university e-mail address.

The Disability and Dyslexia Service (DDS) offers support for all students with disabilities, specific learning differences and mental health conditions at Queen Mary University of London (QMUL).

Access Guides

QMUL has worked with AccessAble in order to produce Access Guides for our campuses. The Access Guide for the Disability and Dyslexia Service is available here.  Other QMUL access guides are available here.

Are you a new QMUL student?  Are you a Study Needs Assessor working with students from QMUL?  

If so, please see our "Information for new students and Disabled Students Allowances Study Needs Assessors" page, which highlights recent changes to Disabled Students' Allowance and how those changes may effect you.  It is likely that further changes will follow, at which time this page will be updated.

QMUL Student Survey Results

In the most recent survey of student satisfaction at Queen Mary University of London, the Queen Mary Student Survey (QMSS) recorded the Disability and Dyslexia Service as having an overall satisfaction rate of 93%, which was one of the highest scores for any service at the university.  In addition to this, DDS carries out our own student survey each year.  Results of our most recent survey can be found here. [PDF 120KB]

Services Offered

Our highly experienced team of staff offer advice, guidance and support in the following areas:

  • Finding out if you have a specific learning difference like dyslexia
  • Applying for funding through the Disabled Students' Allowance (DSA)
  • Arranging DSA assessments of need
  • Examination Access Arrangements (e.g. additional time)
  • Accessing loaned equipment (e.g. digital recorders)
  • Specialist one-to-one "study skills" tuition
  • Ensuring access to course materials in alternative formats (e.g. Braille)
  • Providing non-specialist support workers (e.g. note-takers, readers, library assistants)
  • Mentoring support for students with mental health difficulties and conditions on the autistic spectrum.

We support all QMUL students: full-time, part-time, undergraduate, postgraduate, UK and international at all campuses and all sites.  We also offer training for staff, please contact us for information.

The DDS is based on the third floor of the Francis Bancroft Building at the Mile End Campus (Francis Bancroft Building, room 3.06).

If you think that we might be able to support you, please do not hesitate to contact us via email.

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